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Forum Discussion

angry55's avatar
angry55
Aspirant
Dec 01, 2018

Incomplete setup

i recently purchased the xr500 after completing the initial setup i was taken to to dumaos dashboard and attempted to configure settings however, on clicking the settings link nothing appears (se...
Netduma-Fraser's avatar
Netduma-Fraser
NetDuma Partner
Dec 02, 2018
In Installed R-Apps option menu can you change retry attempts from 3 to 5 please. Then reboot and see if the pages are loading correctly after a few minutes please.
  • angry55's avatar
    angry55
    Aspirant
    Dec 03, 2018

    tried your suggestion

    nothing changed

    • Netduma_Jack's avatar
      Netduma_Jack
      NetDuma Partner
      Dec 03, 2018

      I recommend you downgrade back to an older firmware, and once that's complete, upgrade to the latest version again. To do th:

      1. Download this firmware: https://kb.netgear.com/000059151/XR500-Firmware-Version-2-3-2-22
      2. Go to http://routerlogin.net/adv_index.htm
      3. Go to Administration then Firmware Update
      4. Now upload the firmware you downloaded on step 1
      5. Wait for installation to complete
      6. Now try going to routerlogin.net like normal - does Settings load now?
      7. Hopefully it does, if so, got Administration then Firmware Update, and then install the latest firmware: https://www.netgear.com/support/product/XR500.aspx#Firmware%20Version%202.3.2.32

      If that does not fix the problem then there are two other possible causes I can think of:

       

      - You have an adblocker/security/firewall extension preventing it from loading. Could you try temporarily disabling it to see if that fixes your problem

      - You are using an incompatible browser. Try using Chrome or Firefox (if you're not already) to see if that solves it

      • angry55's avatar
        angry55
        Aspirant
        Dec 03, 2018

        Hello,

         

        thank you for your assistance. much appreciated

        before I downgraded / upgraded the firmware I tried disabling the adblocker

        this allowed me to see the settings menu in dumaos

        as a precaution I downgraded / upgraded the firmware as well

        I have now setup an exclusion in the adblocker and all seem to be working ok

         

        however I still have a concern that the settings and process manger rapps still have a play button beside their names where all the other rapps have a pause button

         

        any suggestions