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Forum Discussion
Solved
Info about XR500
I BOUGHT A XR500 ROUTER OF EBAY AND THE S/N IS REGISTERED UNDER SOMEONE ELSE EMAIL ADDRESS WHAT CAN I DO it's said contact Netgear support so I sent an email and it also says am in West coast usa but ...
- We don't recommend accessing the interface via a mobile device as it's not optimised for that. Connect using a PC if possible try routerlogin.net if that doesn't work then use the IP address which is 192.168.1.1, can you access the interface then? What exactly did you change before the issue occurred?
Pat1977 wrote:
I BOUGHT A XR500 ROUTER OF EBAY AND THE S/N IS REGISTERED UNDER SOMEONE ELSE EMAIL ADDRESS WHAT CAN I DO it's said contact Netgear support so I sent an email and it also says am in West coast usa but actually live in UK
Many problems in one post...
- There is no email support.
- Who says you are in west coast USA?
- The correct support channel isn't available if you can't register your new (refurbished? pre-used?) device - that would by via https://my.netgear.com/
- If you are in the UK and bought of eBay, what does the product label on the router (and/or the box) say ... XR500-100NAS or XR500-100EUS?
- A North-American (FCC/Canada) model can't be re-configured to match UK/European wireless legislation, connection issues are predictable, sophisticated clients like mobiles might not see your wireless signal on some channels.
As Netduma-Fraser said, Netgear can help with re-association for refurbished units.
- Hi it was the geo-filter that said I was in wect coast usa and I didn't know how to change it until someone told me
Thanks for your replyYou're welcome :)