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Forum Discussion
Intermittent latency issues and packet loss Nighthawk X10 R9000
I'm having packet loss issues with my router. It just expired passed it's manufacturers warranty. For the price of this thing I can't believe in just around 1 year it broke. I haven't had these issue...
When you say " With the router I see the same but when I'm playing games i'm experiencing massive packet loss. " it makes me think the issue is intermittent. Its hard to rule out a modem/line issue if the problem is intermittent and strickly say its router. Its even tough to narrow it further because many things can cause intermittent problems or latency issues.
What version is this latest firmware?
What modem are you using?
When you're gaming, is it over a hardwire connection or wireless?
If its wireless, which radio are you using? 2.4ghz or 5ghz?
Do you have a screen snip of your modem connections page show both the upload and download?
Is its specific games or a couple games? Is it only when you're gaming?
Are you using qos? or any other traffic monitory setting that you're running?
have you tried a factory reset since you've had your gigabit setup?
Or some games require specific settings?
https://kb.netgear.com/23020/Opening-ports-for-internet-games-and-applications-on-NETGEAR-routers
- I don't have the firmware number as the router i unplugged, however the firmware is the latest when I checked a few weeks ago. I've been out of the country until now. If this is manditory for help Ill plug it in, however it's completely up to date as per the UI.
- It's not the modem or my lines. I have xfinity out to test the lines. If I remove the router the packet loss issues goes away.
- my down speed is 956mbps consitantly upload is roughly 56
- Wired obviously
- The issue is intermittent but it happens consitant enough to where I can diagnose the issue. I've had the router for over a year now. As soon as I add the router, set the modem in bridge mode. About 10 min into gaming every game I have is unplayable. I have confirmed packetloss multiple times
- It happens when streaming, playing games etc. It's very noticeable when it happens. I could be gaming for about 20 min to an hour then it is non stop packet loss. Ping skyrockets from 38 to 100-200 and games like rocket league report packet loss. If im streaming it kills the feed sometimes.
- I have factory reset it twice and I have updated firmware to latest from an older version. Issue still maintained.
- I do not use QOS, I do not want to use that either.
- I have NEVER once had a problem until last month.
A couple things off what you said.
1. you said you put your modem in bridge mode. Makes it sound like a modem/router combo device. Not all isp's are that great with "bridged mode". You're relying on your isp's device to be functioning properly. its also why I asked what modem it is. What model is it?
2. The latest isn't going to be the latest forever. A number does help. As well as potentially a firmware update could be causing your issue. Expecially if you've had it >1 year and the problems only happened in the last month.
3. Saying you've had xfinity out to test the lines doesn't mean a lot. There's crappy technicians out there as well as they only care about getting out of a house. I've had bad techs or one's who don't know whats going one. When you're having issues, you have to investigate every avenue. Not just "it isn't my lines because my ISP (who wants to function as cheap as possible) told me so". The screen snip of your connections page of your modem (upload/download signal strengths helps) and the logs help us to help you.
4. "wired obviously". It isn't obvious. its why we ask. Not trying to be a **bleep** but things might see obvious to you but its better to put it in your statements because we don't know your layout or exactly whats going on. More details are better than less for troubleshooting.
5. What's changed in the last month? You've had it over a year according to your statement. What changed in the last month? modem? coax line? location of the modem/router?
7. You said what games and streaming its happening on. But is it all devices or just one? Again, wireless/wired and what devices.
Something to try? From the sounds of it, you have a modem/router combo device based off your bridged mode statement. Turn the routing functions back on for the combo device, disable wifi on it, and place your router in AP mode.
Another thing you could try would be to downgrade the firmware a version or 2. Maybe something changed that caused issue with your device.If you do this, make sure to do it over a hardwired connection and reset afterwards. manually reinstall it and don't use a backup configuration.
Without running the modem in bridge mode, this creates a double nat. I understand i can switch the nighthawk into ap but then it's pointless to have the router.
I have 0 issues and i mean 0 issues when I use ANY other router or run the comcast router. The issue 100% is the router. I will go ahead and try some suggestions you mentioned. I had the lines replaced at my house because the ones that were there previously were old.
I see this issue with wired and wireless.The Xfinity device is their xFi Advanced Gateway
I'd also like to mention the firmware version was about 2 or 3 versions before the one I currently have on it when I started having this issue. I then factory reset the router with base settings. Issue still is there.
Updated the firmware - issue still there.Factory reset it again - issue still there.
Removed netgear from network. Shows 800 down but no more packet loss.
Replaced modem, now back up to 950mbps down.
Added Netgear back as router issues showing.
Removed Router - Issues stopped
Had all outside lines to my house changed as they did not support our current speed.
Had 2 different comcast techs come out and had the node tested by our house. No issues on their end.
I can set the modem as a router and set the nighthawk as an AP. What is the point of doing that though? Also in another thread I made this again since you guys mentioned this is the wrong part of the forum
Someone suggested this:
" I suggest you try to ping your R9000 and check the delay. check your upnp table and wan status, whether they reset or something."As far as my topology nothing has changed with any devices or hardware on layer 1. The issue just randomly started happening.
This issue happens on all devices in the house. I have not fully tested to see if we're seeing this problem on wireless but it is for sure happening over our wired connections.
I've disconnected all devices and hardware IE switches etc. Ran Xbox straight to router. Tested for a few days and had many issues of packet loss.have you tried disabling NAT? Some game servers and streaming sites have issues with this. Not the most secure connection but many games have issues with a secured nat.
I also agree that running the xFi in router mode and the R9000 in AP mode misses the point. I would test this option though. I've had ISP supplied gateways that cased the issue because of the gateways own poor coding. Not sure why other routers would work but its something to test.
Even though they replaced your cable, doesn't mean they did it right. My inlaw had a new cable ran and still had issues. It was the 3rd tech that came out and discovered the line at the box on the street wasn't tight enough. It was causing intermittent drops and packet losss. They tried different modems and routers and it was finally a tech who investigated the box more throughly. Not saying that's the issues, just saying a new line run doesn't always mean it was hooked up right.
You other statement of that you were only getting 800mbps until you replaced the modem and then got it back up to 950mbps seems like it potentially could be a line issue. Do you have a screen snip of your modem connections page?