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Forum Discussion
Wynie
Dec 06, 2018Follower
Internet Dead xr500
Hey, Why is my internet suddenly gone and led light just turned flat orange. My Chorus ONT fiber box led lights are normally functioning as they should. Its just the router. Tried to reset but to not ...
Netduma_Jack
Dec 06, 2018NetDuma Partner
Could be a hardware fault. Can you access the router directly by going to 192.168.1.1 (assuming that is still its IP)?
If you can get to the router interface, go to System Information. What does it say about the Internet Status?
Also make sure you reboot your modem and then your router, then swap out Ethernet cables if you have any spares in case something went wrong there.