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IvanCH's avatar
IvanCH
Aspirant
Feb 18, 2020

Internet disconnect during lease renewal while running multicast TV stream

The router is working fine if I don't use multicast TV, otherwise internet get's disconnected on every lease renewal for a minute (which is not funny at all since my ISP has 30 min lease).

 

I have the following setup:

OTO socket -> fiber cable -> SFP -> media converter (TP-Link MC220L) -> cable -> Router (XR500) -> cable -> PC

 

After problems described above and some debugging, I have decided to factory reset router, make this setup and just test this. I did the router default setup, firmware is up to date (V2.3.2.40) and I have unchecked "Disable IGMP Proxying" in WAN settings according to my ISP instructions (https://www.init7.net/en/support/faq/TV7-Voraussetzungen/). Then I used VLC player on my PC to start network stream with the TV playlist from my ISP (https://www.init7.net/en/support/faq/TV-andere-Geraete/). On every lease renewal (so every 15 min) the stream freezes and internet get's disconnected for few minutes. The lease renewal is also logged in the router with the following entry: "[Internet connected] IP address: XXX.XXX.XXX.XXX, Date & Time". This entry occurs every 15 min in the log. To confirm this issue, I also did this manually: by pressing "renew" button in the "settings -> monitoring -> connection status", TV stream freezes and internet drops.

 

I have also removed the router from the chain, so directly connected my PC to media converter and then VLC TV stream works without interruption for hours.

 

Also when I don't have TV multicast stream running, lease renewal does not create any problems, I can watch Netflix and play online PS4 game without interruption (lease renewal occurs every 15 min with internet connected log entry there as well). 

 

11 Replies

  • Sounds like you're not on the latest firmware verison as the current one ends in .56

    • IvanCH's avatar
      IvanCH
      Aspirant

      I thought it was up to date since "check for update" feature returned that this is the newest firmware. Now I'm not sure which firmware I have and which I had before. After I did manual update to 0.56 the System Information page still displays .40 as firmware version. But in log when starting router I get following entry: [Initialized, firmware version: V2.3.2.56] Date & Time

       

      So maybe it was already running this version since I remember that I updated firmware once after buying the router.

      • Netduma-Fraser's avatar
        Netduma-Fraser
        NetDuma Partner
        Sometimes Sys Info page doesn't reload the version without a hard refresh but sounds like you're on the latest. Could you set static/reserved IPs for your devices and see if it still continues to drop after that please?