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Forum Discussion
Dartanion74
Feb 19, 2018Follower
Internet May Not Be Working - error message with Galaxy S6, S7 and S8 Phones
Just purchased the XR500 through Amazon, got it configured. Wired devices are working great, however some wireless devices such as the Amazon Fire TV and my Dell Inspiron 5970 (2015 model year) lapt...
BPowell
Jun 05, 2018Tutor
Recently bought the XR500 and my Galaxy S7 is able to connect to the router, but the internet connection is not there. The device manager shows the phone is connected on the 5 Ghz band. I've tried to flash to an older firmware version, reboot the modem and router, and assign a static IP, but nothing has worked.
Edit: I was able to get the phone to connect by setting up the static IP and using the DNS server informtion provided from the router. Guess I'll see if I have keep changing this over time, but at least my phone is able to use the wi-fi now.
Netduma-Fraser
Jun 06, 2018NetDuma Partner
Great to hear you managed to resolve it. Should be no issues working using automatic settings but keep us updated.
- wub901Jun 06, 2018GuideYou can set 5g and 2g respectively but Samsung galaxy phones won't see 5g if it's channel is above 140