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Forum Discussion
Issue.
My XR500 was working fine I connected a VOIP handset and it was displaying a orange light for the voip handset then all off a sudden it stopped showing on all my devices and router shows a white light...
1. you have the Xr500, what firmware is on it?
2. what modem/gateway is it connected to ?
3. what voip phone/model did you connect to it?
4. Your description was pretty vague and without much details. Is the router still working for other devices? Say an led is white doesn't tell us which one or whats going on? You've tried restarting the phone? the router? The more details you tell us the better we can help you. And usually if somethings wrong, we recommend starting at step 1. if the router isn't working, start at fixing that. Get it working properly and then go to the phone .
I don’t know the firmware cause I can’t connect to the router