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Forum Discussion
Issue.
My XR500 was working fine I connected a VOIP handset and it was displaying a orange light for the voip handset then all off a sudden it stopped showing on all my devices and router shows a white light...
1. you have the Xr500, what firmware is on it?
2. what modem/gateway is it connected to ?
3. what voip phone/model did you connect to it?
4. Your description was pretty vague and without much details. Is the router still working for other devices? Say an led is white doesn't tell us which one or whats going on? You've tried restarting the phone? the router? The more details you tell us the better we can help you. And usually if somethings wrong, we recommend starting at step 1. if the router isn't working, start at fixing that. Get it working properly and then go to the phone .
It was a yealink phone it’s connected to virgin internet not sure how that’s applicable as it’s the Netgear router not showing a signal not the virgin router
Conturner0151 wrote:
It was a yealink phone---which model? They make several
it’s connected to virgin internet---virgin tends to use modem/router combo devices that can cause double nat issues. Some voip phones have their own dhcp servers as well. could causes even more nat issues. Which is why we ask models. What virgin hub is it connected to?
not sure how that’s applicable as it’s the Netgear router not showing a signal not the virgin router---wifi's not showing? Or wired devices don't work? What are all the led's on the router doing? Not just one, all of them.again, details are key to helping. We can't help off vague answers and minimal details. All we can do is give general advice without specifics.
- I’ve tried leaving the router off it still doesn’t give a signal tried turning off my virgin router and leaving that off and resetting it for 10 minutes and the virgin router doesn’t even show a signal
- The Virgin router isn't showing WiFi at all or the VOIP phone can't pick it up? If the latter then it might be the phone that needs replacing
