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Forum Discussion
Issue.
My XR500 was working fine I connected a VOIP handset and it was displaying a orange light for the voip handset then all off a sudden it stopped showing on all my devices and router shows a white light...
It was a yealink phone it’s connected to virgin internet not sure how that’s applicable as it’s the Netgear router not showing a signal not the virgin router
Conturner0151 wrote:
It was a yealink phone---which model? They make several
it’s connected to virgin internet---virgin tends to use modem/router combo devices that can cause double nat issues. Some voip phones have their own dhcp servers as well. could causes even more nat issues. Which is why we ask models. What virgin hub is it connected to?
not sure how that’s applicable as it’s the Netgear router not showing a signal not the virgin router---wifi's not showing? Or wired devices don't work? What are all the led's on the router doing? Not just one, all of them.
again, details are key to helping. We can't help off vague answers and minimal details. All we can do is give general advice without specifics.
- I’ve tried leaving the router off it still doesn’t give a signal tried turning off my virgin router and leaving that off and resetting it for 10 minutes and the virgin router doesn’t even show a signal
- The Virgin router isn't showing WiFi at all or the VOIP phone can't pick it up? If the latter then it might be the phone that needs replacing
- The virgin router isn’t showing Wi-Fi at all neither is my Netgear both are not showing signals but are showing on.
