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Forum Discussion

karloc's avatar
karloc
Aspirant
May 24, 2020

It's Sad but XR300 appear to be bad and slow :(

I have been running the XR300 since January and have been having no end of speed issues.   Firstly set up router (fixed ip address) and needed settings speed down dropped to 80ish Mb. After call to...
karloc's avatar
karloc
Aspirant
May 27, 2020

Well that was a really BAD idea I ran the wizard despite by better judgement - wizard said it knew what it was doing and found the internet then started checking for updates where it dropped the internet connection and sat there spinning - until after 20mins I went in and stopped it. Lucky I was able to open a different connection to the router and change the WAN IP from the private number it had chosen and gave it the correct IP, subnet and gateway.

 

Netduma-Fraser's avatar
Netduma-Fraser
NetDuma Partner
May 28, 2020
Speed test should have been the next step, not checking for updates, did you get to the speed test part?
  • karloc's avatar
    karloc
    Aspirant
    May 28, 2020

    Nope, No speed tests came up.

  • Netduma-Fraser's avatar
    Netduma-Fraser
    NetDuma Partner
    May 28, 2020
    Are you using Smart Connect for WiFi? If so disable that and connect to 2.4 or 5GHz manually and see if it performs better then.
  • karloc's avatar
    karloc
    Aspirant
    May 28, 2020

    Sorry, don't know what smart connect is (cant's find it in the ui) and also the problem with the router is it's wired speed so connecting via wifi seams strange, or am I missing something here?

  • Netduma-Fraser's avatar
    Netduma-Fraser
    NetDuma Partner
    May 28, 2020
    That's my mistake, not included in the XR300. You mentioned about the WiFi changes that increased the speeds so I thought that may have affected it. I can't think what it could be other than the connection method being used, what other settings do you change after a reset and could you provide a screenshot of the Internet Setup page please?
  • karloc's avatar
    karloc
    Aspirant
    May 28, 2020

    As there is very little info on the setup page I will write it below - I dont want to post my IP addresses or MAC address on the internet and easier to just type info rather then hidding them on an image.

    Internet logon - NO

     

    Static IP - yes with relevent subnet and gateway.

    DNS - currently 1.0.0.1 and 8.8.8.8, as these have been testing well lately from here - but nothing really uses these as I run a DNS server on my network.

    MAC address - Default

     

    Not sure what you meant by "what other settings do you change after a reset"

  • Netduma-Fraser's avatar
    Netduma-Fraser
    NetDuma Partner
    May 28, 2020
    Thanks for that information. After a factory reset, what settings do you change?
  • karloc's avatar
    karloc
    Aspirant
    May 28, 2020

    Here is my typical setup

     

    Admin:Set password

    Internet Setup: Static IP, subnet, gateway, DNS servers

    Lan: IP and subnet, No DHCP

    Static route: Setup a static route for a range of private subnets out of range of LAN to route to a vpn box.

    Wireless configure wifi, new SSIDs and network key.

    UPNP: Turn Off
    LED control on X300 - omg its got bad lights - turn as much off as possible.

    Backup settings, Reboot.

     

    Would then tweak qos if needed etc after tests and monitoring etc

     

    I think that is about it, may not be 'typical' but nothing out of the ordinary.

  • Netduma-Fraser's avatar
    Netduma-Fraser
    NetDuma Partner
    May 28, 2020
    Are you setting reserved IPs in LAN Settings or on the devices themselves? If the devices could you mirror the one you use for testing speed in LAN Settings please. If you're not using UPnP what are you using to allow ports to be opened for devices?
  • karloc's avatar
    karloc
    Aspirant
    May 28, 2020

    UPNP - don't trust it as it's a security liability - if i need a port opened i will set it up - very rarely need it tbh. Yea I am that paranoid.

     

    The IP addresses accross my network are controlled by my DHCP Server with adresses reserved on it for router IP address and a few other devices - so they can't be used elsewhere. I run speed tests on multiple devices not just a single ip address.

     

    Changing the router LAN IP would be a complete pain and I dont see how / why that could cause the issues I am facing.

    Just remembered another setting I change - I change the MTU size to 1462 as that is the best MTU to use - after running mltiplr tests across multiple machines. But I have tried default incase it was effecting speed, it did not appear to.

  • Netduma-Fraser's avatar
    Netduma-Fraser
    NetDuma Partner
    May 28, 2020
    My thinking is that without port 80/443 being routed properly this could impact your speed. If you're worried about security could you put a router ahead of the XR in router mode and then factory reset the XR (make a backup of your settings) and then don't change anything for a few days and see if the speed still drops?
  • karloc's avatar
    karloc
    Aspirant
    May 28, 2020

    The speed is fine as long as the wifi is turned off.
    Routing ports 80 and 443 is pretty basic for a router to be able to route.

    If I had another router that could hadle the throughput I would be using that instead of trying to understand the issue with the XR300.

    Maybe it's time to decide if I just keep this and accept it's trash but will work with no wifi and learn a lesson from my brand loyalty. This is the first major issue I have had after about 15 routers from netgear I guess times change and we need to move with them.

    Thanks for all you thoughts and ideas, I feel we are just clutching at straws now.