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Forum Discussion
droesw
Jun 23, 2019Guide
Latency on Xbox One S test higher on new replacement XR500 than previous
I recently received a replacemnet XR500 because my previous on was having issues. I've been told it's not the most accurate thing, but I have been running some speeds tests also off of my xbox one th...
Netduma_Alex
Jul 02, 2019NetDuma Partner
Is the ping between devices on the local network different between the routers?
droesw
Jul 09, 2019Guide
Ok, I did the ping tests on both routers, and then realized the ping on each router is generally the same except for when I run the test through ethernet on the XR500. Running the test through ethernet on the XR500 gives me about 14-15 ping while running it through wifi on the same router or either test on my old router gives me about 11-12 ping. After noticing this I ran the xbox latency test on Wifi and got about the same latency numbers that I used to get on my old XR500. I then connected the xbox back to ethernet and got a higher result of latency by about 6-8 ms like I was before. Seems to be a problem with the ethernet on the router I was given.
- Netduma_AlexJul 09, 2019NetDuma Partner
That's interesting... Have you tried multiple LAN ports on the back of the router? Maybe it's only one that isn't working.
- droeswJul 09, 2019Guide
Well when I first noticed this issue I tried switching to the 2nd port and ran the latency test on my xbox, and still got the same high latency results, but only tested ports 1 and 2. I haven't done ping tests on other LAN ports yet
- Netduma_AlexJul 09, 2019NetDuma Partner
I think it's unlikely that two ports out of four would be broken so I think that's a good enough test to determine that it's probably not specific to one port. It sounds like this may be a hardware issue.
- droeswJul 10, 2019Guide
So does that mean the only way to fix this problem would be to request a replacement router?
- Netduma-FraserJul 10, 2019NetDuma PartnerIf that was the problem then yes. A slight increase in ping like that I don't think would be down to a faulty port. It's more likely that QoS is not optimised for your connection at the moment.
First follow this guide: http://support.netduma.com/en/support/solutions/articles/16000077073-dumaos-optimal-settings-guide-qos
Then I'd suggest saturating your connection (downloading heavily, streaming etc) while following this guide and adjusting Anti-Bufferbloat until you find the settings that keeps your ping as stable and low as possible http://support.netduma.com/support/solutions/articles/16000074717-diagnose-modem-internet-service-provider-issues/