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Forum Discussion
droesw
Jun 22, 2019Guide
Latency on Xbox One S test higher on new replacement XR500 than previous
I recently received a replacemnet XR500 because my previous on was having issues. I've been told it's not the most accurate thing, but I have been running some speeds tests also off of my xbox one th...
Netduma_Alex
Jul 09, 2019NetDuma Partner
That's interesting... Have you tried multiple LAN ports on the back of the router? Maybe it's only one that isn't working.
droesw
Jul 09, 2019Guide
Well when I first noticed this issue I tried switching to the 2nd port and ran the latency test on my xbox, and still got the same high latency results, but only tested ports 1 and 2. I haven't done ping tests on other LAN ports yet
- Netduma_AlexJul 09, 2019NetDuma Partner
I think it's unlikely that two ports out of four would be broken so I think that's a good enough test to determine that it's probably not specific to one port. It sounds like this may be a hardware issue.
- droeswJul 10, 2019Guide
So does that mean the only way to fix this problem would be to request a replacement router?
- Netduma-FraserJul 10, 2019NetDuma PartnerIf that was the problem then yes. A slight increase in ping like that I don't think would be down to a faulty port. It's more likely that QoS is not optimised for your connection at the moment.
First follow this guide: http://support.netduma.com/en/support/solutions/articles/16000077073-dumaos-optimal-settings-guide-qos
Then I'd suggest saturating your connection (downloading heavily, streaming etc) while following this guide and adjusting Anti-Bufferbloat until you find the settings that keeps your ping as stable and low as possible http://support.netduma.com/support/solutions/articles/16000074717-diagnose-modem-internet-service-provider-issues/