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Forum Discussion

Justmitch's avatar
Justmitch
Aspirant
Dec 10, 2018

limited internet

hi evryone im not a very with this kind of thing so need some help please . i have just got the RX500 nighthawk Pro Gaming Router with the DM200 Modem .i have bt internet with is fiber to the gre...
Netduma_Jack's avatar
Netduma_Jack
NetDuma Partner
Dec 11, 2018

Hi there - first of all, very cool to hear you've been gaming for so long!

 

Could you try these steps please:

 

  1. Try resetting your modem, then rebooting your XR500. Does it obtain an Internet connection after this?
  2. If not, can you set your modem into bridge mode or modem mode and try again?
  3. Finally, if that doesn't work, try factory resetting your XR500. Going through the initial setup will allow it to auto-detect your connection type (here's how to factory reset: https://kb.netgear.com/000053098/How-do-I-perform-a-factory-reset-on-my-Nighthawk-Pro-Gaming-router

If that still does now work, I recommend you contact NETGEAR's official support as they may be able to help fix your issue: https://www.netgear.com/support/contact.aspx

 

 

  • Justmitch's avatar
    Justmitch
    Aspirant
    Dec 11, 2018

    Thanks for your help .

    i have tried all you suggested over the last two days with no luck so with some sadness I have sent them back so I’m open to suggestions to witch router and modem to go with or maybe just router /modem in one box  HELP needed lol

    yes I have seen such a change in game it over the years and have to say I never believed it would get so big a thing I would love to be around in a few moor years to see where it goes 

    again thank you for you help 

     

    • FURRYe38's avatar
      FURRYe38
      Guru - Experienced User
      Dec 11, 2018

      What ISP service do you have? DSL or Cable? 

      Its preferred to have a modem with out any built in router. Just a modem only. Then any external router like a XR will connect and should work well. I have the XR450. Works with my cable modem. Modem only of course. 

       

      Justmitch wrote:

      Thanks for your help .

      i have tried all you suggested over the last two days with no luck so with some sadness I have sent them back so I’m open to suggestions to witch router and modem to go with or maybe just router /modem in one box  HELP needed lol

      yes I have seen such a change in game it over the years and have to say I never believed it would get so big a thing I would love to be around in a few moor years to see where it goes 

      again thank you for you help 

       

       

      • Justmitch's avatar
        Justmitch
        Aspirant
        Dec 11, 2018

        I have DSL

        Its fibre to the green box Which is some way down the road then it copper to my house .

        i get a

        around 35 /40 mb speed