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Forum Discussion

Xyruss's avatar
Xyruss
Aspirant
Jan 29, 2019

Local device connection and router access through browser drops daily

Hi All,   Have tried googling these issues to my best capacity and am still stumped. I am past my return period and am hoping I can make this router work. I am not very knowledgeable in IT subjec...
Netduma_Jack's avatar
Netduma_Jack
NetDuma Partner
Jan 30, 2019

Hi,

 

Thank you for the very clear information.

 

So as I understand it, you are only experiencing an issue when you connect via LAN (wired). A few questions:

 

  1. When you are wireless, can you always access routerlogin.net, even when other devices cannot?
  2. The next time you are not able to access via routerlogin.net, could you try using the default gateway address instead of routerlogin.net. The default is 192.168.1.1, but if might be different. The easiest way to check is to open command prompt and type in the command ipconfig and press enter. Then look for the gateway address in there.
  3. Does the 'modem' have a user interface you can access? It's likely to be causing you the NAT problems. The best solution is to get the router in a DMZ on the modem (or set the modem to 'modem mode' or 'bridge mode'). But I'm not sure that';s even possible with yours

Thanks.