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Loop / message: You are no longer connected to your router
If I'm logged in to DumaOS, after a few minutes I get the message below: You are no longer connected to your router. If your router is rebooting then keep this page open as it will automatically ...
- Yes do the hard reset as mentioned on that page and then see if that error disappears
I will use the IP adress from now on. Also clear cache/cookies again.
The error message did i get on the CONNECTION TEST page. The message pop up after i press RUN TEST and I waited for at least 1 minute. See also image below. Other problem is that everytime my history of tests are gone.
Did you advise me to do a factory reset like on this page?: https://support.netduma.com/support/solutions/articles/16000129962-how-to-factory-reset-your-dumaos-powered-router
Yes do the hard reset as mentioned on that page and then see if that error disappears
I would try using MS Edge to set up the router and test this message in a different browser as well. The loop message should disappear after the router is rebooted and is back to ready.
I have done the hard reset. After that I have to do the begin setup again. So everything is like factory settings. Lot of work but no problem.
After 10 minutes of working the message came back again. So what is the next step? Can i sent a log file or something so if you can see if there is something wrong?
I tested it in MS Edge and Firefox but the error will stay. After hard reset I had the hope it will fixed, but unfortunatly it doesn't 😞
What is the Mfr and model# of the Internet Service Providers modem/ONT the NG router is connected too?
Be sure your using a good quality LAN cable between the modem and router. CAT6 is recommended.Did you clear out the browser cache after you reset then setup from scratch?
Might try a re-load of the FW file on the router, reset the router and walk the setup wizard. After you get to the home screen, set the default DHCP IP address range to .1.100 to 1.200. Apply and reboot the router. Use MS Edge for this. Then try the Connection Benchmark again
- Could you try it on a different device entirely and see if the same thing happens please?
Im gonna test it with an Macbook Air and Safari
Thanks for helping! The hard reset fixed a lot and I don't have the problem anymore in Google Chrome.
Glad you got it working. Be sure to save off a back up configuration to file for safe keeping. Saves time if a reset is needed.
https://kb.netgear.com/24231/How-do-I-back-up-the-router-configuration-settings-on-my-Nighthawk-router
Enjoy. 📡
