Forum Discussion

Aspirant

Apr 07, 2018

Losing Ethernet connection - But Wifi is ok

Hi, I am losing internet connection, on wired equipment by ethernet on 2 computers and 2 consoles (PS4 Pro and Xbox One X). However I still have Wi-Fi as my Phone and Printer still works. The ...

coolguy949

Apprentice

Apr 08, 2018

This sounds like the issue that has plagued the R7800 for a long time. Given that the XR500 is the same hardware, it's probably the same issue.

https://community.netgear.com/t5/Nighthawk-WiFi-Routers/R7800-Loses-wired-internet-connection-but-wireless-still-works/td-p/1106204

Do you have your xbox on instant on mode and plugged directly in? I found that switching that off fixed the issue for me.

GazCBG
Aspirant
Apr 08, 2018
Hi,

I did have a feeling it could of been my Xbox One, so I just turned off the Instant On mode, just incase.

I did turn off IPv6 as NetDuma_Jack said.

Regards.
Garry