NETGEAR is aware of a growing number of phone and online scams. To learn how to stay safe click here.
Forum Discussion
Low speeds high ping ethernet and wifi
I pay for 1gig download through spectrum, recently got all cable lines redug cause was high latency issues and it was busted. Everything was tested all the way up to the cat6 cable from modem to rout...
What Firmware version is currently loaded?
What is the Mfr and model# of the Internet Service Providers modem/ONT the NG router is connected too
Has a power off for 1 minute then back ON with the ISP modem and router been performed since last update?
Be sure to restart your network in this sequence:
Turn off and unplug modem.
Turn off router and computers.
Plug in and turn on modem. Wait 2 minutes for it to connect.
Turn on the router and wait 2 minutes for it to connect.
Turn on computers and rest of network.
Has a factory reset and setup from scratch been performed?
Current version is most updated one. I had an issue with the geo filter and ping assist went back a version it worked then I updated to latest again and factory reset it.
Believe the modem is a EN2551 or something not home currently to see. I have turned everything off and reset it multiple times this exact way.
Believe the modem is a EN2551 or something not home currently to see. I have turned everything off and reset it multiple times this exact way.