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Forum Discussion

timblack's avatar
timblack
Tutor
Mar 01, 2021

Macbook Pro and Air won't connect to Extender

I have an EX7500/AC2200 Tri-band extender set up on the 2.4 and 5 ghz bands. It is ending out a good strong signal on both frequencies. Netgear firmware was updated last week. However, for some reas...
plemans's avatar
plemans
Guru - Experienced User
Mar 01, 2021

What actual firmware is on the EX7500?

What router is it connected to? 

did you set it up using wps or using the installation assistant?

 

  • timblack's avatar
    timblack
    Tutor
    Mar 01, 2021

    Hi plemans

     

    Unfortunately I can't see what the actual firmware version is because I can't log into the extender, because I can't get any device to connect to it.

     

    But I updated the extender firmware last week when I was able to get at least one computer to attach to it. So I assume it's the latest firmware.

     

    The extender is connected to the TCT router which is the device in bold near the bottom of the list in the pic attached to my original post.

     

    I set up the extender using WPS.

    • plemans's avatar
      plemans
      Guru - Experienced User
      Mar 01, 2021

      have you tried factory resetting it and then installing it using the installation assistant? 

      to reset, push and hold reset for  7-15 seconds while its powered on. 

      • timblack's avatar
        timblack
        Tutor
        Mar 01, 2021

        Thanks, I'll try that.

         

        I also reposted this to the extender forum.