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Forum Discussion
MIkey81
Mar 25, 2020Aspirant
My nighthawk XR300 will not connect to the internet
I am trying to connect my new router Netgear Nighthawk XR300. The router can be detected, but the internet continues to light up orange/red. I have my regular internet i am able to connect to but i...
Netduma-Fraser
Mar 26, 2020NetDuma Partner
What is your ISP/modem that you're using? Do you know if you require PPPoE or VLAN in order to get a connection? You could copy the settings from your previous router and enter them into the XR and that will likely get you connected. When you went through the Setup Wizard on the XR300 (which is required to do before it will allow the internet) did it not detect it?
- MIkey81Mar 26, 2020AspirantThis tech stuff is so confusing. I have directv and what looks like a bridge modem behind the main TV. I’m just so lost and confused.
- Netduma-FraserMar 26, 2020NetDuma PartnerSee my response above in order to provide me with some extra information and if possible see if my suggestion will resolve the issue.
- MIkey81Mar 26, 2020AspirantIt detected the modem but would never connect to internet. I’m too exhausted to try right now but will later. I’m just not a tech savvy guy