NETGEAR is aware of a growing number of phone and online scams. To learn how to stay safe click here.
Forum Discussion
My Nighthawk XR500 drops WiFi on 2 of my devices.
So ever since I bought my XR500, my wife's 2 devices (iPad 2 and Samsung S5 Mini) drops WiFi ALL.THE.TIME.
Funny thing is, it's only those 2 devices that does this, out of maybe 8-10 devices we have in our houshold.
They get dropped no matter how many active users are on our network.
My connection is 250/250.
If you need any other info, please let me know! I desperately need help, as she's threatening to put our old Huawei GSM/Ethernet router back up instead, since she never got dropped from that.
I have Firmware-Version V2.3.2.40 on my XR500, Duma control panel say's there's no updates available.
15 Replies
- Are you using Smart Connect? If so disable that and connect them manually to the 2.4GHz network, does that resolve the issue?
No, all our devices are connected manually to our WiFi.
She get's dropped on both 2.4GHz and 5GHz.
- You may have a lot of WiFi interference in the area. Use a WiFi analyser to find the least congested channel and change to that. Also remove any wireless devices e.g. headsets etc from within close proximity to the router as they could interfere. Are the devices also connecting to WiFi with automatic settings?
