NETGEAR is aware of a growing number of phone and online scams. To learn how to stay safe click here.
Forum Discussion
Solved
My XR500 completely lost - any advice?
My XR500 stopped working yesterday. I have no clue what happened or if I had automatic firmware updates on or off. I have tried all kinds of resetting, including the 30-30-30 and uploading the la...
- Unfortunately not that I am aware of - I'd suggest opening a ticket with Netgear just in case they have some troubleshooting steps that I'm not familiar with. https://www.netgear.com/support/
This is what the Ethernet adapter IP config gives me ... but set this statically during the image upload trials ...
If I switch to dynamic IP the gateway is not there ...
I can't see the pictures at the moment until they've been moderated but thanks for the description. When you did the TFTP method did it say that it sent/uploaded it successfully?
Yes, there was a message saying 0 bytes where retransmitted and the signature, so as expected from the website guide.
Just to explain the photos:
Static config: I have subnet mask 255.255.255.0 when setting static ip (192.168.1.99) and gateway 192.168.1.1)
Auto config: There is no gateway, the mask is 255.255.0.0 and they ip (169.254.184.34)
OK, if you haven't already could you now try holding the reset button for thirty seconds since doing the TFTP update?
I tried twice more running the following procedure
1) Hold for 30 secs to get rid of the red light and get a white blinking power light, otherwise the TFTP won't send
2) Put the image through the TFTP - success
3) Hold the reset for 30 secs
Result: White blinking light on the router. No response from http://192.168.1.1 but pinging the IP gives a successful response.
Thanks for your help on this. Anything else I could try?