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My XR500 completely lost - any advice?
My XR500 stopped working yesterday. I have no clue what happened or if I had automatic firmware updates on or off. I have tried all kinds of resetting, including the 30-30-30 and uploading the la...
- Unfortunately not that I am aware of - I'd suggest opening a ticket with Netgear just in case they have some troubleshooting steps that I'm not familiar with. https://www.netgear.com/support/
Is there no other way of resetting with an external source than with the TFTP? No USB flash way or is this just heading for the recycling bin if the "spring to life" doesn't work? :)
Unfortunately not that I am aware of - I'd suggest opening a ticket with Netgear just in case they have some troubleshooting steps that I'm not familiar with. https://www.netgear.com/support/
I feel obliged to post the resolution here as it turned out that the router was fine (!?!), there could be lesson learned for the tech-support world ... and fellow troubleshooting nerds will probably enjoy the unusual resolution turning up out of nowhere :)
The problem was that the power adapter had been mixed up with another device and so the router was getting less ampers than required. This meant that the XR500 appeared to be starting up, with the lights flashing (red/white) and even the ports appearing to be working. It however didn't have the power it needed to start fully.
I was basically throwing it away for good when this was discovered. I had tested with a few ethernet chords and 2 different computers but didn't think of the power adapter as a possible source of the problem.
How bizarre! Glad to hear it's resolved though, and thank you for feeding back!