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Forum Discussion
My XR500 LED’s white but no internet connection
I had issues with my geo-filtering so I decided to do a factory reset on my router. Now I can’t get past through the config stage and it won’t detect an active internet connection.
Skip through the wizard, reboot the modem, wait 2 minutes then reboot the XR, wait 4 minutes and see if it gets internet then
- All the options I have requires an active connection, there’s nothing that can be skipped
What Firmware version is currently loaded?
What is the Mfr and model# of the Internet Service Providers modem/ONT the NG router is connected too?
Be sure your using a good quality LAN cable between the modem and router. CAT6A STP is recommended.Has a power off for 1 minute then back ON with the ISP modem and router been performed?
Be sure to restart your network in this sequence:
Turn off and unplug modem.
Turn off router and computers.
Plug in and turn on modem. Wait 2 minutes for it to connect.
Turn on the router and wait 2 minutes for it to connect.
Turn on computers and rest of network.Will it be possible to roll back the firmware on this router? i'm on the latest update. I don't get why i need an active connection to set it up. I've seen a lot of reviews and they aren't good at all. Honestly i've tried everything possible known to man.
