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Need help with XR500 double NAT on Xbox One
Hello, I installed my XR500 today, before I was using an AC1900 which had open NAT, however I now have double NAT at Strict. What questions should I ask my internet service provider and what settings...
I found the solution to my double NAT Strict NAT problem, I had to call my ISP and they accessed my modem to changed the MAC address of my old router to my new router's MAC address, this solved my problem and my NAT is now Open on Xbox live.
The reason I could not do this myself is because I'm not allowed access to my router which is located on the roof of my house. The modem I use is a green packet.
Thank you to Netduma-Fraser for leading me in the right direction towards the solution.
Does that mean I have to called my ISP and ask them to set it to modem or bridge mode? There's no way on my end to manually configure it.
The two other suggestions are default settings already.
No, your ISP will not be able to do this.
Usually you can connect to your modem quite easily. I can help you do this.
On the XR500 UI, please go to System Information. On the Internet Status Panel (bottom left), what does it say your WAN IP is?
Usually you can connect to your modem quite easily. I can help you do this.
On the XR500 UI, please go to System Information. On the Internet Status Panel (bottom left), what does it say your WAN IP is?
192.168.0.100
- Thanks. On your browser, type 192.168.0.1 into your url bar. This should take you to the modem's admin page. (If this doesn't work, try 192.168.0.255).
Login there (there should be admin details on a label fixed to the physical modem). From there, you should be able to find an option to turn the modem into 'modem mode' or bridge mode.
If you can't do this, please let me know the make and model of your modem. Thanks