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Need help with XR500 double NAT on Xbox One
Hello, I installed my XR500 today, before I was using an AC1900 which had open NAT, however I now have double NAT at Strict. What questions should I ask my internet service provider and what settings...
I found the solution to my double NAT Strict NAT problem, I had to call my ISP and they accessed my modem to changed the MAC address of my old router to my new router's MAC address, this solved my problem and my NAT is now Open on Xbox live.
The reason I could not do this myself is because I'm not allowed access to my router which is located on the roof of my house. The modem I use is a green packet.
Thank you to Netduma-Fraser for leading me in the right direction towards the solution.
I tried both, none worked. The modem is on the roof, I connect my ethernet cord from the router to a PoE Adaptor model no. mpse-4803 in the DATA port and a ethernet cord connects from the PoE port to the dish on the roof which I believe the technicians told me is where the modem is too.
I already did a hard reset on my xbox one x, I held the button down for 30 seconds, then unplugged it and waited a little more before I plugged it back in.
Ok. I don’t think the adapter will be causing problems, but the modem is probably causing double NAT issues.
At this stage I recommend you contact Netgear’s official support directly as they’re very experienced with this. It’s 24/7 live support. https://www.netgear.com/support/contact.aspx
Let us know how you get on!
At this stage I recommend you contact Netgear’s official support directly as they’re very experienced with this. It’s 24/7 live support. https://www.netgear.com/support/contact.aspx
Let us know how you get on!
okay, thank you for the help.
I found the solution to my double NAT Strict NAT problem, I had to call my ISP and they accessed my modem to changed the MAC address of my old router to my new router's MAC address, this solved my problem and my NAT is now Open on Xbox live.
The reason I could not do this myself is because I'm not allowed access to my router which is located on the roof of my house. The modem I use is a green packet.
Thank you to Netduma-Fraser for leading me in the right direction towards the solution.
- That's great to hear you got the issue resolved! Thanks for updating us with the solution as well!