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Need help with XR500 double NAT on Xbox One
Hello, I installed my XR500 today, before I was using an AC1900 which had open NAT, however I now have double NAT at Strict. What questions should I ask my internet service provider and what settings...
I found the solution to my double NAT Strict NAT problem, I had to call my ISP and they accessed my modem to changed the MAC address of my old router to my new router's MAC address, this solved my problem and my NAT is now Open on Xbox live.
The reason I could not do this myself is because I'm not allowed access to my router which is located on the roof of my house. The modem I use is a green packet.
Thank you to Netduma-Fraser for leading me in the right direction towards the solution.
okay, thank you for the help.
I found the solution to my double NAT Strict NAT problem, I had to call my ISP and they accessed my modem to changed the MAC address of my old router to my new router's MAC address, this solved my problem and my NAT is now Open on Xbox live.
The reason I could not do this myself is because I'm not allowed access to my router which is located on the roof of my house. The modem I use is a green packet.
Thank you to Netduma-Fraser for leading me in the right direction towards the solution.