NETGEAR is aware of a growing number of phone and online scams. To learn how to stay safe click here.

Forum Discussion

P44EFC's avatar
P44EFC
Apprentice
Apr 04, 2020

Netgear app

I have the netgear app on my phone and I use it to pause certain applications at times, I can also check for updates and my current speed as you know.

Recently I have noticed when I do a speed test on the app it is giving me an extremely high ping, the speed test in the app gives me full speeds however my usual ping of 8ms has risen to over 40ms.

When i do a speed test over WiFi I get 11ms still so getting 40ms directly you the xr500 is worrying.

I’m getting lag online at the moment and presumed it was simply due to lockdown but maybe not.

Can anyone shed any light on this?

Virgin media vm350 package getting 386 download and 36 upload.

Super hub in modem mode to the xr500

8 Replies

  • Netduma-Fraser's avatar
    Netduma-Fraser
    NetDuma Partner
    Apr 04, 2020
    The ping on the speed test is not directly to the router, it is to speedtest.net and whatever server they are using. If you use the speed test site you can select which server you use but not via the app so it could be using a server which isn't close to you. Also as you're testing via WiFi the ping can be higher as well especially if there are more devices using WiFi around you, neighbors etc. What is the average ping you're getting to the game as shown by the Geo-Filter?
    • P44EFC's avatar
      P44EFC
      Apprentice
      Apr 04, 2020
      Ah ok I presumed the app was direct to the router no problem, with it lagging online thought it coincided with the higher ping.

      Maybe just congestion at the isp end die to lockdown then.

      I was saying the opposite however the Speedtest sits over WiFi has been giving 11ms with the app showing 40ms at the moment.

      I’ll check average in geo filter tonight.

      Thanks.
      • Netduma-Fraser's avatar
        Netduma-Fraser
        NetDuma Partner
        Apr 04, 2020
        That's what I mean, on the app you can't choose the speedtest server so it may be picking one further away than the one you use normally.