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Forum Discussion
Netgear CM1000 / Nighthawk XR500 Issue
Hi there, I am having an issue with either my CM1000 cable modem or XR500 wireless router. I purchased both of them just yesterday. I play Overwatch and noticed two times during a two hour duration t...
I'm not currently home so I'm not sure what firmware version I am on. I do know it's the latest version because there are no updates available. Yes, I am using CAT6 cables. I am on a wired connection. I have already rebooted the cable modem and router. I tried disabling QoS as well. I pay for 150 down and am getting 180 down and 15 up so speed is not an issue.
Try a factory reset on the XR router and setup from scratch. I presume the FW was updated upon initial setup and may need a reset.
- When you lost connection was it just on the game or was it on other devices as well? Did it require a reboot to get the connection back or did it re-establish itself? Are you using the Geo-Filter for Overwatch?
I'm not sure if I lost connection to other devices. It's so quick that I lag in game and then it re-establishes connection on its own so I don't have time to look at other devices. And yes, I am using Geo-Filter on Overwatch.
I am trying to read through the system logs when I disconnect and the only correlation I can see is when the router has a log mentioning the router is stale. You can see the log I am referring to in my attached image. Does that log mean anything?Also, should the router be saying DHCP new event and DHCP lease change as often as it is? It's very often.
Thank you!
- The log is fine, I generally wouldn't recommend looking at the log as the language is verbose as it is meant for developers so can seem as though there is a cause for concern when there isn't. Have you experienced it again since your post? If you disable the Geo-Filter/set to spectating do you see the issue?
