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Forum Discussion

Andybrenn1989's avatar
Andybrenn1989
Aspirant
Feb 11, 2020

NETGEAR ISSUES

Hi,    This is my test results from PingPlotter. Can anyone please explain, why I am recieving so much packet loss & how I am able to resolve this issue?   I have pinged one of the game services...
Andybrenn1989's avatar
Andybrenn1989
Aspirant
Feb 12, 2020

Hi

 

This was the trace route while watching netflix in the backround. Can you explain why the missing parts of the routes are marked with a start & why the first hop is so high in latency.

 

Many thanks,

Netduma-Fraser's avatar
Netduma-Fraser
NetDuma Partner
Feb 12, 2020
When you do a traceroute it sends 3 packets to each hop, so it gives a time in each column for each of the packets. If a star is there then your packet didn't receive a response. It could indicate an issue in the routing but that's nothing you can fix. You're watching Netflix which is causing a network queue and so causing high ping times. You'll need to use QoS to stop that from happening.
  • Andybrenn1989's avatar
    Andybrenn1989
    Aspirant
    Feb 12, 2020
    Iam using qos tho ? And iv went onto dslreports.com and ran tests and every test came back different no matter how much I brought it up and down the sliders n
    Always came back with same result and the buffer lost was an a+ so I don’t really get how to use the qos if your telling me iv done it wrong if I’m getting those results
    • Newfiedrool's avatar
      Newfiedrool
      Virtuoso
      Feb 13, 2020

      Hi Andy

       

      am I right in thinking you are using EE?

       

      Are you struggling when streaming say netflix and finding latency spikes?