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Forum Discussion
Netgear Nighthawk XR500 slow speeds
We recently purchased a XR500 and after setting it up with the aid of he only video currently available on youtube (Thank you Sim) we are now finding that our 2 hardlined devices are seriously not...
SOLUTION: Re-run DumoOS the Setup Wizard.
I had a similar issue where the speeds directly from my cable/fios modem were ~100mbps up/down but when connected through the XR500 they were about ~20mpbs.
I tried disabling the QoS settings but that did not help.
I noticed on the QoS page on DumoOS that it showed my download speed at 23mpbs and I couldn't find any place to re-test or customize the values but felt what I was seeing on the QoS page was quite a coincidence to what I was seeing in speed test reports.
I re-ran the setup wizard on the XR500 and it started doing some speed test of its own. Once it completed now my speeds are at 100mpbs! up/down.
I strongly suggest is that NetGear add a new button on the menu "Calibrate Speed" or "Speed Test" or if QoS is enabled that it periodically do a speed test to make sure the router is optimized.
Well done for fixing this. And that's definitely a feature we will look to add in the future.
- To piggyback on what he said, I had the same problem. I upgraded my package from 150mbs to 400mbs and no matter what my speed wouldn’t get over 160-170mbs.
Turns out my problem was the router doesn’t accommodate under QoS for faster speeds than original setup conditions automatically.
I had to manually go into the pull down within QoS and change the speed limit from 170 to 500. And now I’m getting 450-460mbs.
This should definitely be looked at, as it’s not something that jumps out at you and for a novice end user, this wouldn’t even be something that they look at.Thanks for letting us know. This is on our roadmap to add for sure. Glad you solved your problem too.