Forum Discussion

Tutor

Jul 28, 2019

Netgear password reset & still won’t login!

Hi, Is there a problem with Netgear login? I reset my password and naturally can’t use the previous password, but even after creating a new one I still can’t get in! Help please!!!

michaelkenward

Guru

Jul 28, 2019

GLO wrote:

Is there a problem with Netgear login?

That is a local address for the GUI on your XR500. It goes nowhere near the Internet. (You should even be able to get in without being plugged into the Internet.)

GLO wrote:
I reset my password and naturally can’t use the previous password, but even after creating a new one I still can’t get in!

I'm afraid "can’t get in" could mean many things.

What are you doing and where does it go wrong.

By the way, it may not matter, but you have posted your message in the section of this community given over to Nighthawk WiFi Routers. (This is easily done, given Netgear's impenetrable community structure.)

You might get better and quicker replies, and find other answers, over in the appropriate section:

Nighthawk Pro Gaming Routers - NETGEAR Communities

GLO

Tutor

Jul 28, 2019

Thanks for your reply.

When I’m connected to my home network, I launch the Nighthawk app I then want to enable Remote Access which then pushes me to the Netgear Account Login page but regardless of password reset it still errors out.

michaelkenward
Guru
Jul 28, 2019
That is mynetgear.

Have you set up an account there?

MyNETGEAR | Login

It does not use the same password as your router's GUI.

GLO wrote:
....it still errors out.

What does "errors out" mean? Times out? Rejects password? Something else?
- Netduma-Fraser
  NetDuma Partner
  Jul 31, 2019
  As above, are you having trouble logging into the interface itself?
  - GLO
    Tutor
    Aug 01, 2019
    Hi,
    
    Locally I can log into the app, and when I go to enable the ‘remote login’ it bumps me to a Netgear Account Login page which is where this goes astray!