NETGEAR is aware of a growing number of phone and online scams. To learn how to stay safe click here.
Forum Discussion
Freek245
Dec 19, 2022Aspirant
Netgear xr1000 high ping under load
I recently purchased the xr1000 gaming router because I thought that was the issue I was having with my connection while playing games on my pc was my old router. While this router has a TON more f...
- Dec 22, 2022Yes a lot better, you were spiking into the 100's before, now it's spiking between 10-20ms so you should notice a big difference. Now just fine tune QoS as much as possible and you'll be good to go.
Netduma-Fraser
Dec 19, 2022NetDuma Partner
The router won't affect the in game location that will be down to your ISP and the routing they're putting you on - this will likely resolve itself after a certain amount of time as long as the modem isn't rebooted. What is the model of the modem/router the XR is connected to? Your Ping Test has quite a lot of spikes and that is to do with the ISP. Ping Under Load can be resolved by experimenting with Congestion Control percentages while set to Always, although it will only be as good as the Ping Test which is a baseline test of your connection.
- Freek245Dec 19, 2022Aspirant
Ok, yea like I said I'm not too much of a tech person and i figured that the ISP was responsible for the location just thought I'd add it to see if anyone thought it was weird and to help with my case that it is an ISP issue. So the modem is a ARRIS TM1602A and my provider is Spectrum and they are the wooooorrrssst. I did mess with the congestion control a little bit and seemed like the less I made the percentage the worse the ping got but i will run a few tests again at different percentages and share my results, thank you. I also did a speed test with ookla I will share results in case that helps (or doesn't), thanks again
- Freek245Dec 19, 2022Aspirant
ok so put on always and set scaler to 70% and got A's across the board but is it still very "spikey"?
- Netduma-FraserDec 20, 2022NetDuma PartnerThat will be down to the ISP then I think, it's hard to determine what can be resolved with QoS when the baseline is that unstable. The Connection Benchmark test uses the Google servers for the Ping tests so it's possible your connection to these tests isn't very good. Follow this guide and use a local website and lets see what baseline you get that way and we can proceed from there https://support.netduma.com/en/support/solutions/articles/16000074717-how-to-test-your-internet-ping
- Freek245Dec 20, 2022Aspirant
So, I downloaded the ping plotter and have no idea what I'm looking at for the most part lol. I did use local sites that they had suggested like google and twitter, I added YouTube and one Hop does stick out and its lag-63.hiflnyae01h.netops.charter.com I will also add a screen shot of the google results to maybe get a better idea.