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CoupDeGrace's avatar
CoupDeGrace
Follower
Feb 14, 2020

Netgear XR500 & Draytek Vigor 130 Modem on SKY Broadband

Hi Everyone,

This is my first post. Please can someone help me? I am having so much trouble setting my Netgear XR500 up on Sky Broadband!

 

I have the Sky Broadband Superfast package.

 

From my phone line i have a Micro Filter (No Telephone connected)

Then the ADSL cable into my Draytek Vigor 130 Modem (out of the box - no settings changed)

Then the Ethernet Cable from the Vigor 130 connected to my Netgear XR500.

 

When i switch it all on and get to the Netgear set up page on my laptop, i choose the option for Netgear to check for the internet connection settings automatically, this comes back saying it detects PPPOE and please input your login details. however when i put those details in (which i got from Wireshark) it says they are incorrect?? i have also tried all the random user ones that are suggested in the forums but these do not work either?

Having done hours of googling and finding this forum i now beleive i have to use MER (Option 61) because this is what Sky exclusively use? So i have contacted Netgear support and they assure me the router DOES support this option BUT i cannot find where it is anywhere? What am i missing? Please could someone help me out? If possible screen grabs of where the option is located? Do i have to choose to manually set the router up? rather than let the Router detect everything?

 

i have been struggling with this for hours and hours to no avail, so any help would be massively appreciated.