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Forum Discussion
Netgear XR500 Devices not being able to connect randomly
I recall a few weeks or so ago my XR500 router updated to firmware V2.3.2.66. I don't for sure know if this problem started after the update or before, but it was around the time. The issue is that a...
After you rebooted the router is this something that continues to happen? Are you using Smart Connect for WiFi?
- It does happen after the reboot but not immediately after. I wanna say it’s happened about 4 times over the past 3 weeks, so usually when I reboot it works fine for 5 days or so but just randomly stops working normally at times. And yes, we’re using smart connect but we’ve never had this type of problem using it before. And the problem was happening on my roommates pc also, which is connected with ethernet
- What is your exact physical setup? What is the model of your modem/router?
My router is my netgear XR500 router, and the modem is an Arris TM1602A which I was given from my ISP Spectrum. When the problem occurs, I can't get any devices that weren't already connected to the router to reconnect, so I'll go to try and connect to the router and type in the password if prompted, but then it just takes awhile to attempt to connect to the router and eventually fails to connect, so I think it's safe to say that it's a router issue instead of a modem problem. And the issue just happened again 2 days ago, but I just rebooted the router again when the problem occured and it's been fine since then.