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Forum Discussion
Netgear XR500 does not work fast (intermittent connectivity issues) with Apple iPhone XS
I have a XR 500 that is running the latest firmware and has been factory reset. I am running into an issue with using Wi-Fi and iOS apps on my iPhone XS (4th one replaced since September). My connect...
Hi MAPE, are you using Smart Connect for WiFi? If so disable that and try to connect to one of the individual 2.4GHz or 5GHz networks, does that work?
Hi Fraser,
Yes even with smart connect turned off and isolating the frequencies, the issue still persists. I am not sure what else to try.
Yes even with smart connect turned off and isolating the frequencies, the issue still persists. I am not sure what else to try.
- Having a look online it looks like a few people are experiencing the same thing. Are you on the latest available iOS version? Forget the XR500 network then enter your details in again and try please
- I am using the latest 12.1.1 iOS and have done that troubleshooting step as well. The issue only seems to lessen when I connect to a VPN client/service provider. I have tried every common troubleshooting step along with working with apple engineers for the last couple months. I think the routers firmware is bad or the router itself something is wrong. What do you think?
- Going through a VPN would indicate the ISP is potentially throttling it somehow. Do you get full speed through it if you connect to the ISP hub wifi?