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Forum Discussion

Stevecook's avatar
Stevecook
Apprentice
Oct 23, 2018

Netgear xr500 doesn't detect internet to install

I'm trying to install the xr500 but when I go to router login and hit install it say I'm not connected to internet but if I hook my laptop up directly to mode which is netgear cm1000 the laptop. Conne...
FURRYe38's avatar
FURRYe38
Guru - Experienced User
Oct 23, 2018

Power OFF both CM and XR. Power ON the CM modem first and let it sync. Power ON the XR router and walk thru the setup wizard with a wired PC connected to the XR router. 

Be sure to use a good quality LAN cable between the modem and router.

  • Stevecook's avatar
    Stevecook
    Apprentice
    Oct 23, 2018
    I tried that it doesn't detect internet
  • Netduma-Fraser's avatar
    Netduma-Fraser
    NetDuma Partner
    Oct 23, 2018
    It may be because they both default to the same IP address, if thats not the case you should definitely be able to access it via the default LAN IP which is 192.168.1.1 to complete setup
    • FURRYe38's avatar
      FURRYe38
      Guru - Experienced User
      Oct 24, 2018

      The CM doesn't have a router thus it won't have a 192.168.1.1 address. The Address should be 192.168.100.1. Mine is. 

      Try swapping out LAN cabling between the CM and XR.