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Forum Discussion

Stevecook's avatar
Stevecook
Apprentice
Oct 23, 2018

Netgear xr500 doesn't detect internet to install

I'm trying to install the xr500 but when I go to router login and hit install it say I'm not connected to internet but if I hook my laptop up directly to mode which is netgear cm1000 the laptop. Conne...
FURRYe38's avatar
FURRYe38
Guru - Experienced User
Oct 23, 2018

Power OFF both CM and XR. Power ON the CM modem first and let it sync. Power ON the XR router and walk thru the setup wizard with a wired PC connected to the XR router. 

Be sure to use a good quality LAN cable between the modem and router.

Stevecook's avatar
Stevecook
Apprentice
Oct 23, 2018
I tried that it doesn't detect internet