Forum Discussion

Aspirant

May 04, 2019

Netgear XR500 Ethernet Ports Not Working

Hello, Moved into a new place so I figured I'd treat myself to some better internet. Mine was horrible before. Got a new XR500 from Best Buy and it booted up great. After the first night, my Ma...

Netduma-Fraser

NetDuma Partner

May 04, 2019

Could you try upgrading to this hotfix firmware please and see if that resolves your issue https://forum.netduma.com/topic/28523-new-xr500-hotfix-firmware-for-drop-outs/

stricken
Aspirant
May 04, 2019
Still no luck. Just red lights on the front for the ethernet lights.
- Netduma-Fraser
  NetDuma Partner
  May 04, 2019
  I think you may have a defective unit, I would recommend contacting Netgear support here: http://support.netgear.com/