NETGEAR is aware of a growing number of phone and online scams. To learn how to stay safe click here.
Forum Discussion
NathanXR500
Oct 04, 2024Aspirant
Netgear XR500 intermittent connection
I have recently moved to a property that has PPPOE broadband. I originally made a custom size CAT6 cable to route to my office with the router staying close to the modem. However since installation t...
FURRYe38
Oct 04, 2024Guru - Experienced User
What Firmware version is currently loaded?
What is the Mfr and model# of the Internet Service Providers modem/ONT the NG router is connected too?
- NathanXR500Oct 04, 2024Aspirant
v2.3.2.134
And it's Fibre so it's a box on the wall that it goes to, I have no way on knowing that other bit to fully answer your question sorry.
- Netduma-FraserOct 05, 2024NetDuma PartnerSounds like it could be a DNS issue, if you change that does the website loading speed up? It may also be worth trying the beta https://forum.netduma.com/topic/51611-new-xr500-beta-firmware-33535/
- NathanXR500Oct 05, 2024AspirantWhen I changed the DNS it didn’t improve anything it’s so intermittent, on second the page won’t load then you reload it and it does sometimes it doesn’t. I changed it from the ISP to Google DNS FYI