NETGEAR is aware of a growing number of phone and online scams. To learn how to stay safe click here.
Forum Discussion
vervan
Feb 21, 2020Tutor
Netgear XR500 Nighthawk - 5th router - please help
I've been trying to troubleshoot for months. I have a pc that is connected to the router via a Cat8 cable. This XR500 Nighthawk is the fifth router I've bought to try to help with the lag and high pi...
Netduma-Fraser
Feb 22, 2020NetDuma Partner
Could you explain your physical setup e.g. ISP hub (wifi with some devices connected) > XR500 > just sons PC? Also are you making use of the QoS/Geo-Filter on the router at all or are you just plugging and playing in that regard? What is your rough location and is the region in game settings reflective of your location also?
- vervanFeb 22, 2020Tutor
Sure. Modem to XR500 via Cat8. Cat8 to son's PC, and Cat6 to mine. I counted 23 WiFi devices - not all online, and no different, nor more than before I changed the speed on his network adapter.
Midwest location. Geo-Filter radius set to 300 miles to try and only join Ohio servers vs Virgina. Yes, he picks closet game server location as well.
QOS - Anti-Bufferbloat set to "When High Priority Traffic Detected. (Netgear customer service turned it to off). I had up and down set to 90%. I just read to set both at 70% but it hasn't made a difference since I changed his network adapter speed, I've also given him more bandwidth allocation for downloads, but prior to the change I made, everything was evenly set to 5s.
- Netduma-FraserFeb 22, 2020NetDuma PartnerHave you got Traffic Prioritization enabled? I would suggest you disable DumaOS Classified Games and add the PC with the console service. If there is an issue caused by devices that should resolve it.
- vervanFeb 22, 2020Tutor
Yes, it was enabled. I just disbaled it. His PC was already added with Fortnite. I will respond shortly to see if that fixed his ping.