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Netgear XR500 Nighthawk - 5th router - please help
I've been trying to troubleshoot for months. I have a pc that is connected to the router via a Cat8 cable. This XR500 Nighthawk is the fifth router I've bought to try to help with the lag and high pi...
When nothing is using the internet do a speedtest.net test, what does the ping show there? Are ANY devices at all being used while playing? When the ping is 50ms could you look at the network monitor and see what the usage is please? Is the 50ms shown in game or on the Geo-Filter?
I've tested his PC many, many times... with speedtest, fast.com, and dslreports. It ranges anywhere from 20-25.
And yes, other devices are being used while he is playing. I have another son who sometimes plays Fortnite on his PC or games on his Xbox via WiFi, a daughter who plays Roblox via WiFi on her laptop, and a husband who wathces Netflix.
On the Network Monitor/Snapshot, his usage ranges from .05-.1 while his ping is high.
I would be inlclined to say it's not doable to achieve decent ping if it hadn't been fine for the past three weeks. I wish I had let sleeping dogs lie and left it alone, but the orange light on his ethernet port was a new problem, and as mentioned before, I thought I could fix his ping completley.
I would also like to point out that when he plugs directly into the modem, his ping is 15-30, so it has to be a router issue. We started out with an ASUS TMAC1900, then tried the ASUS AC5300, the IQ Router, Netgear Orbi (as recommended by cable technician), the ASUS ROG AC2900, and now the Netgear Nighthawk XR500. The Netgear customer service has been the best. I had a guy from Best Buy come take a look. He was basically a salesman , not a consultant. He suggested I purchase the Netgear Nighthawk CM1150V Modem as it has 4 ethernet outputs. I bought it... but it doesn't work with Spectrum, and Spectrum is our only ISP option.
The 50-70 ping shows in the game. He wants to play in tournaments. He has lightning fast reflexes, so when the ping is high, things happen too slow. I've witnessed it. The screen will freeze for a split second, or he builds a wall and it doesn't build as soon as you hit the keys. It's crazy annoying... like typing and then a beat later the letter appears on the screen.
Maybe what? I don't know. Another Cat8 cable from a different seller that will last more than 3 weeks. I didn't tweak the settings to make his PC finally get decent ping, I replaced the Cat6 cables with Cat8. No one in this household messes with settings or sets things up. It's me. I never even knew about the Network Adapter Speed settings until the orange light came on the router, a week ago. Why wasn't it orange from the get go? I'm so perplexed.
- This is quite confusing as the fact that your base ping is 20-25 means I would expect the game ping to be at least 40-50ms unless you live directly on top of the server. So the fact you got even lower than what your base ping shows is perplexing. I'm wondering if your ISP routing isn't very good at the moment. I would keep QoS on given how many devices are being used in your house, I'd suggest you go with 'When High Priority Traffic Detected' with 70% for down/up and actually re-enable DumaOS Classified Games as well but leave the manual rule you added. What is the model of the spectrum modem you're using? In WAN Settings could you switch NAT from Secured to Open as well please?
I re-enabled DumaOS Classified Games, left the manual rule, and have 'When High Priority Traffic Detected' 70% for down/up .
In WAN Setting I switched NAT to Open.
I have the Spectrum Ubee E31U2V1 Modem.
I just logged onto Fortnite and Ping is always worse at the beginning of the game. It was jumping around from 85 to 35 back up to 70s then settled around 50.
- I know you got that lower ping but I'm not seeing how it's possible to get back down to that given your location, where the server is and what your base ping is. All the settings on the router seem absolutely fine. The only thing I can think of is a potential fault so to test could you have a wired PC connected to the router and open a command prompt. Ping the XR router LAN IP and see what you get, then also do the same for the Ubee IP if possible.
Router Ping:
Pinging 192.168.1.1 with 32 bytes of data Reply from 192.168.1.1: bytes=32 time<1ms TTL=64 Reply from 192.168.1.1: bytes=32 time<1ms TTL=64 Reply from 192.168.1.1: bytes=32 time<1ms TTL=64 Reply from 192.168.1.1: bytes=32 time<1ms TTL=64 Ping statistics for 192.168.1.1: Packets: Sent = 4, Received = 4, Lost = 0 (0% loss), Approximate round trip times in milli-seconds: Minimum = 0ms, Maximum = 0ms, Average = 0msI'm not sure how to do it for the modem. It looks like I have to plug into it directly. I will figure it out if this doesn't provide
- That looks great so that rules out at least that LAN port being an issue, if you could do direct to the modem using the ethernet cable usually plugged into the XR from the modem that would be great.
I'm not sure if I did this correctly, but I did use same cable that goes from modem to XR. I made 192.168.1.10 as static IP and these are the results:
Pinging 192.168.1.10 with 32 bytes of data Request timed out. Request timed out. Request timed out. Request timed out.4 Ping statistics for 192.168.1.10: Packets: Sent = 4, Received = 0, Lost = 4 (100% loss),Pinging 192.168.0.1 with 32 bytes of data Reply from 192.168.0.1: bytes=32 time<2ms TTL=64 Reply from 192.168.0.1: bytes=32 time<1ms TTL=64 Reply from 192.168.0.1: bytes=32 time<1ms TTL=64 Reply from 192.168.0.1: bytes=32 time<1ms TTL=64 Ping statistics for 192.168.0.1: Packets: Sent = 4, Received = 4, Lost = 0 (0% loss), Approximate round trip times in milli-seconds: Minimum = 1ms, Maximum = 2ms, Average = 1ms- What is the static IP for as that is timing out? 1.1 is the router, 0.1 is the modem. If 0.1 is the modem then that looks good, doesn't appear to be a fault.
- I’m guessing that was the modem IP address. I wasn’t sure, but from googling the Uber Modem I just guessed.
I’ve been tweaking pc settings too. Maybe I just need to find that sweet spot again. I’m getting it down to 40-50 now. At one point it shot down to 7, but didn’t stay there. - If it was the modem you probably wouldn't have internet so I'm sure that is fine. 7 is unlikely given your base ping so that was probably an anomaly but 40 - 50 is definitely progress. Keep us posted and I'll post back if I can think of anything else.