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Forum Discussion
Justin775
Nov 04, 2022Aspirant
Netgear XR500 Nighthawk suddenly giving me higher ping hardwired
So I have a question that is driving me nuts and maybe someone here can help. I have a Netgear Nighthawk XR500 router. When I game on my pc, I get 30-32 ping plugging directly into my modem. When I p...
Justin775
Nov 10, 2022Aspirant
I just ping tested 4 game servers I typically connect to and got an average of 44-48 ping connected to the router. When I plug directly into the modem, I get 30 ping. How is a gaming router adding 15 ms latency? I know it is not a lot for browsing the web, but that makes a big difference on Fortnite.
Netduma-Liam
Nov 10, 2022NetDuma Partner
Do you know if you require PPPoE, VLAN or DHCP identifiers in order to get connected to the internet?
If you lower the upload slider all the way down to 30%, and set Congestion Control to 'Always', what results do you get from Connection Benchmark?
- Justin775Nov 17, 2022Aspirant
So I finally figured this problem out. After being on the phone with Spectrum and other techs/supervisors who had no idea what the problem was I fixed it. So I just had to change the router setting to static instead of automatic. I hardwired to my modem, got all the ipv4/subnet/gateway ip addresses and manually plugged them all into the router. For whatever reason, when the router is on this static ip, my traceroute to Amazon AWS game server is direct and ping is 20ms less. When the router is set to automatic, the traceroute to the game server was taking a scenic tour halfway across america and back.
- Netduma-LiamNov 17, 2022NetDuma Partner
Interesting, great work figuring it out!
Let us know if you have any further issues or questions.
- Justin775Nov 19, 2022Aspirant
What actually was happening was the WAN ip address I was getting from Spectrum was dictating the traceroute to the game server. Some ips were routing my traffic from NY to Virginia, giving me 30 ms ping. Other ips were routing me from NY to Illinois, then to Virginia, adding on an extra 20ms to the ping. I guess what happened was when I directly connected to the modem with my pc, the modem read the mac address on my pc instead of the router, changing the internet ip address.
So since Spectrum assigns dynamic ip addresses, all I really needed to do was keep changing my ip address by spoofing the mac address on the XR500. After 6 ip address changes, it gave me a WAN Ip that routed me straight through to Virginia. Long story short, Spectrum sucks đ
- Netduma-FraserNov 19, 2022NetDuma PartnerThat's really interesting, thanks for explaining the solution!