HI Guys hope you can help me I have netgear xr500 plugged in to Virgin Media Hub 4 in modem mode that doesn't get WAN IP. I tried conning MAC from previous router that didn't work, I power cycled it with hub multiple times but no luck either. Check multiple posts online and still cant figure it out. I can log in to router it shows my WiFi etc but WAN light is flashing orange all the time. Any suggestions ?

I'll give them a call tomorrow morning and see what they say. Thank you very much for all your time and advice in this matter.

Router is on 2.3.2.130 latest firmware. I am meeting peron I got it from today, he will test it in his house but before I'll leave ill try and test one more time connecting to Archer router.

I have Virgin and the same hub, I find the modem mode to be a bit finicky and usually recommend setting it back to router mode. Then you could copy the WAN IP from the XR System Information page and put it in the hub DMZ to ensure you get an Open NAT.If you really want to use it in modem mode, the boot order can dictate how easily you can establish a connection. Reboot the hub, wait 2 minutes, then reboot the XR, wait 2 minutes and see if it works.

Netgear Xr500 no Internet | NETGEAR Communities

24 Replies

Wieczor17
Guide
Jan 16, 2022
- Wieczor17
  Guide
  Jan 16, 2022
  - Netduma-Fraser
    NetDuma Partner
    Jan 16, 2022
    I have Virgin and the same hub, I find the modem mode to be a bit finicky and usually recommend setting it back to router mode. Then you could copy the WAN IP from the XR System Information page and put it in the hub DMZ to ensure you get an Open NAT.
    
    If you really want to use it in modem mode, the boot order can dictate how easily you can establish a connection. Reboot the hub, wait 2 minutes, then reboot the XR, wait 2 minutes and see if it works.

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Netgear Xr500 no Internet