NETGEAR is aware of a growing number of phone and online scams. To learn how to stay safe click here.
Forum Discussion
Netgear Xr500 Readyshare not recognizing external hard drive
Netgear XR500 Issue- Readyshare not recognizing or not seeing external hard drive. External Hard drive- SPECS *External Hard drive running on NTFS File system* GENERAL Capacity 2 TB (chan...
Is it one of these supported hard drives? https://kb.netgear.com/18985/Will-my-USB-drive-work-with-ReadySHARE
Technically, yes, it shows WD My Book Essential is supported.
- I assume you have tried both the available USB ports on the router? Can it be seen by your PC? When you first connected it to the PC did it require drivers/software to be downloaded before you could see it properly?
Yes, I have tried both USB ports. Furthermore, when connected to the pc it did not require any special program to be installed.
- I would recommend you make a ticket directly with Netgear regarding this: http://support.netgear.com/ as it isn't the part of the software that we created, it isn't my strong suit. I don't think it will work if it isn't being detected and may be worth changes from NTFS to FAT32 for example or trying another drive.