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Forum Discussion
Netgear XR500, rebooted modem now router won't connect to internet.
Hi, First post since I have never needed one before. I have Spectrum internet. Speeds were getting sluggish so their IT had me reboot my modem, unplug it for 2 minutes. I unplugged the modem a...
I would suggest factory resetting the modem while it's not connected to the router. Then connecting the router - if no connection then factory reset and run through the setup wizard.
I will try.
Thank you.
Letting us know the Mfr and model# of the ISP modem would be helpful to us as well.
The outside of the modem simply says "Spectrum".
The data sticker on the back has no actual name on it.
The only identifying features are.
FCC ID: XCNE31U2V1Property of Charter Communications (Spectrum)
E31U2v1
DOCSIS 3.1 eMTA
Assembled in Vietnam.
And the MAC addresses and S/N.
Are you able to get to the interface of the modem? You can figure it out usually by going to System Information in DumaOS and looking for your WAN IP.
If you let us know what this WAN IP is we can probably figure out the IP address to access the modem's interface.
