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Forum Discussion
Netgear XR500, rebooted modem now router won't connect to internet.
Hi, First post since I have never needed one before. I have Spectrum internet. Speeds were getting sluggish so their IT had me reboot my modem, unplug it for 2 minutes. I unplugged the modem a...
Ok, I believe this is your modem:
https://www.manualslib.com/manual/1578219/Charter-Spectrum-E31u2v1.html
Just checking to ensure it doesn't have a built in router here. It doesn't. Just modem and voice support is all.
Grarrg wrote:The outside of the modem simply says "Spectrum".
The data sticker on the back has no actual name on it.
The only identifying features are.
FCC ID: XCNE31U2V1Property of Charter Communications (Spectrum)
E31U2v1
DOCSIS 3.1 eMTA
Assembled in Vietnam.
And the MAC addresses and S/N.
That is the one.
- Did you try my previous suggestion and are you able to access modem interface as Alex asked?
I have the same issue and modem. The modem is locked so cannot be accessed. I never had issues like this on any other router including the r7000. Only way i got it to work is boot router and modem at same time and reboot router again. Its an really annoying bug that netgear wont fix. BummerI'm sure they will fix it. Updates to DumaOS are on the way so the router will certainly be updated.
- It could be a Spectrum thing too. I have a different modem from them and on occasion the internet link doesn’t reconnect after a power outage. Only way to resolve for me is reboot router with wan cable disconnected from modem, wait until router is fully restarted, then plug cable back into the modem. Not all the time is this an issue , but it does happen.
- Hope so. Because i heard you say that or another member say that 6-8 months ago. Not trying to be a hard ass but for a $200 router now when i got it it was $300 it should be properly updated
