NETGEAR is aware of a growing number of phone and online scams. To learn how to stay safe click here.
Forum Discussion
NETGEAR/NetDuma, The Silence is Deafening..
Absolutely no response from either party about all these LAN port disconnect issues. Not even with a NETGEAR Support ticket, I got an initial response but nothing since.
Still only one joke of a ...
Something is clearly wrong with this router. Pings for servers in CoD were testing at around 20-30 ms last night, this morning 60-80. Rebooting the router, the same servers are back down to 20-30 right now.
Clearly something is clogging up the router that we can't see. Not much of a gaming router since you need to reboot it EVERY 24 hours.
Hi there - a few comments / suggestions:
- Have you posted on the Netduma forum too? Please link to the thread if so as it might be easier for me to help you there
- As for speeds, it's hard to know the reason this is happening until we've ruled out software being the cause. Could you follow this guide please and it will make sure DumaOS is not restricting your speeds: http://support.netduma.com/support/solutions/articles/16000076586-dumaos-optimal-settings-guide-speeds
- What modem do you have?
- Do you have the Case ID from NETGEAR? I can contact NETGEAR to chase a response for you.
Thanks
Mine was also ignored on this forum by netgear support and netduma support! Then posted on the netduma forum and ignored there also. Although forum members commented its not support from the manufactures for an expensive product that’s clearly having issues. I too will have to return mine if the next update doesn’t fix my xr500! not only for the issue I’m having but for poor support since asking for help!
Hey there - could you link me to your thread on the Netduma forum please? We reply to everyone, so I will investigate where it got to.
If you would still like help, let us know over there and we will assist. Thanks!
