Forum Discussion

Apprentice

Nov 07, 2018

NETGEAR/NetDuma, The Silence is Deafening..

Absolutely no response from either party about all these LAN port disconnect issues. Not even with a NETGEAR Support ticket, I got an initial response but nothing since. Still only one joke of a ...

Netduma_Jack

NetDuma Partner

Nov 07, 2018

Hi there - a few comments / suggestions:

Have you posted on the Netduma forum too? Please link to the thread if so as it might be easier for me to help you there
As for speeds, it's hard to know the reason this is happening until we've ruled out software being the cause. Could you follow this guide please and it will make sure DumaOS is not restricting your speeds: http://support.netduma.com/support/solutions/articles/16000076586-dumaos-optimal-settings-guide-speeds
What modem do you have?
Do you have the Case ID from NETGEAR? I can contact NETGEAR to chase a response for you.

Thanks

UnknownSith

Apprentice

Nov 08, 2018

Mine was also ignored on this forum by netgear support and netduma support! Then posted on the netduma forum and ignored there also. Although forum members commented its not support from the manufactures for an expensive product that’s clearly having issues. I too will have to return mine if the next update doesn’t fix my xr500! not only for the issue I’m having but for poor support since asking for help!

Netduma_Jack
NetDuma Partner
Nov 08, 2018
UnknownSith

Hey there - could you link me to your thread on the Netduma forum please? We reply to everyone, so I will investigate where it got to.

If you would still like help, let us know over there and we will assist. Thanks!