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New - XR450/XR500 v2.3.2.56 Firmware Update Available...
New Features and Enhancements: Support France Free and Orange ISP of the IPTV configuration. Support GUI login weak password protection. Bug Fixes: Fixes security vulnerability issues. Fixes t...
Replied back here:
Jl92 wrote:
I have posted my issue in the XR500 forum. This is just a note to mention that with the v56 FW, my internet access ceased on 8/16. I had auto update set on my router. Setup with 5268 AT&T modem was working great for past two months. Not sure if my issue is coincidence but it seems suspicious to come right when the new FW came out. Ive gone through all trouble shooting in manual, factory resets, reboots. Being helped by someone in the other forum but so far no luck.
if right now I just contacted again as you already had an open case of the RMA, they have escalated the case to engineering that is already the upper level, the manager was not available so I will wait for the call within a few hours, I have little hope of being able to fix it since I'm not the only one with this problem, I don't know what to think it's supposed to be a software issue ... Even so, I expect at least the product reimbursement, since it does not work as it should and there are already many hours invested in trying to solve what a great loss of time and money for a simple router means for me thanks friend i waiting
Without solution by superior level, next station and last; engineering techinal support, if dont have any solution, need refund of product...
I sadly
I sadly
Please log a support ticket with NG:
https://www.netgear.com/mynetgear/registration/login.aspx
Good Luck.
jordi08110 wrote:
Without solution by superior level, next station and last; engineering techinal support, if dont have any solution, need refund of product...
I sadly- Ticket opened in july.....
You'll need to respond there and keep in touch with them there.
Good Luck.
jordi08110 wrote:
Ticket opened in july.....