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Forum Discussion

stez's avatar
stez
Aspirant
Jul 04, 2020
Solved

New XR300 Nighthawk hangs on "checking for updates"

I bought a new XR300 Nighthawk router and used the connection wizard to try to connect to my ISP. I put in all the login details but it just hangs on "checking for updates". I logged a support call o...
Netduma-Fraser's avatar
Netduma-Fraser
NetDuma Partner
Jul 04, 2020
Are you connected via ethernet when you're trying to setup the router? What browser/platform are you trying to set it up with? A factory reset should help, hold the reset button down for 30 seconds then wait 1-2 minutes and connect via a wired PC and attempt setup again.
stez's avatar
stez
Aspirant
Jul 04, 2020

> Are you connected via ethernet when you're trying to setup the router?

Yes.

 

> What browser/platform are you trying to set it up with?

Google Chrome on Windows 10.

 

> A factory reset should help

I tried that and it was just the same. Thanks though.

 

I wouldn't mind so much if support hadn't just closed the ticket.